Access Voicemail via CMS Portal: CONFIG > GENERAL > VOICEMAIL.
The first screen/dashboard that the user will see after clicking on the Voicemail tab will be:
This field represents the ID for the voicemail.
Note: Once saved, this ID can't be changed.
The field represents the voicemails emailed to this address.
It is true if the voicemail recording file is selected to view as an attachment. This attachment is linked with the Extension Page >> Voicemail File (Dropdown option)
|Keep Local||This is to keep the voicemail in the system after sending the email notification.|
The user can view the description of the Voicemail here.
Action column includes different activities where users can modify the existing ring group entry. Below are the available options:
1. Copy ():
2. Mailbox ():
Edit (): Click on the Edit icon to open the voicemail details and make necessary changes to the entry.
How to add a Voicemail?
Step 1: Click the + Add Voicemail on the top left to add a new voicemail.
Step 2: A new Voicemail - Add page opens for the user to enter the Voicemail Details information. The screenshot for reference is below:
Mandatory parameters are marked with an asterisk () icon against the file name and must be filled out before saving/submitting the voicemail details form. Clicking on the 'Cancel' button will discard the form changes and take the user back to the dashboard.
Description of Add-Voicemail Details fields:
|Line of Business||Select the line of business from the drop-down list.|
|Voicemail ID||This field represents the ID for the voicemail which is a 7-digit auto-generated number. Note: This ID can't be changed once saved.|
|Password||Create a password for the Voicemail.|
|Greeting||Play a sound file upon calling the Voicemail extension.|
|Mail To||In this field, enter the email address to send the voicemail to.|
Step 3: Click Save to Add Voicemail once complete and click Cancel to discard the added voicemail.
How to Search an existing Voicemail?
Step 1: Click the Advanced Search on the left for an existing Voicemail.
Step 2: After clicking, you will see the below screen:
Enter all the details as mentioned for the desired search.
Step 3: Click Search to view the desired voicemail details. Click clear to discard the search.