Access Voicemail via CMS Portal: CONFIG > GENERAL > VOICEMAIL.
The first screen/dashboard that the user will see after clicking on the Voicemail tab will be:
Dashboard Definitions
| Dashboard Terms | Definitions |
|---|---|
| Voicemail ID |
This field represents the ID for the voicemail. Note: Once saved, this ID can't be changed. |
| Mail To |
The field represents the voicemails emailed to this address. |
| Attached |
It is true if the voicemail recording file is selected to view as an attachment. This attachment is linked with the Extension Page >> Voicemail File (Dropdown option) |
| Keep Local | This is to keep the voicemail in the system after sending the email notification. |
|
Description |
The user can view the description of the Voicemail here. |
|
Action |
Action column includes different activities where users can modify the existing ring group entry. Below are the available options: 1. Copy ( 2. Mailbox ( Edit ( |
How to add a Voicemail?
Step 1: Click the + Add Voicemail on the top left to add a new voicemail.
Step 2: A new Voicemail - Add page opens for the user to enter the Voicemail Details information. The screenshot for reference is below:
Mandatory parameters are marked with an asterisk () icon against the file name and must be filled out before saving/submitting the voicemail details form. Clicking on the 'Cancel' button will discard the form changes and take the user back to the dashboard.
Description of Add-Voicemail Details fields:
| Form Fields | Description |
|---|---|
| Line of Business | Select the line of business from the drop-down list. |
| Voicemail ID | This field represents the ID for the voicemail which is a 7-digit auto-generated number. Note: This ID can't be changed once saved. |
| Password | Create a password for the Voicemail. |
| Greeting | Play a sound file upon calling the Voicemail extension. |
| Mail To | In this field, enter the email address to send the voicemail to. |
Step 3: Click Save to Add Voicemail once complete and click Cancel to discard the added voicemail.
How to Search an existing Voicemail?
Step 1: Click the Advanced Search on the left for an existing Voicemail.
Step 2: After clicking, you will see the below screen:
Enter all the details as mentioned for the desired search.
Step 3: Click Search to view the desired voicemail details. Click clear to discard the search.