A ring group is a set of destinations that is called a ring strategy.
Access the Ring Group via the CMS Portal: CONFIG > GENERAL > RING GROUP.
The first screen/dashboard that the user will see after clicking on the Ring Group tab will be:
Dashboard Definitions
| Dashboard Terms | Definitions |
|---|---|
| Name | This field represents the name of the ring group and will be used in the Destination select list. |
| Extension |
The field represents the extension number for this ring group. |
| Forwarded To | This field represents where the call will be forwarded to.
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Description |
The user can view the description of the ring group here. |
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Action |
The Action column includes different activities where users can modify the existing ring group entry. Below are the available options: 1. Edit ( |
How to add a Ring Group?
Step 1: Click the + Add Ring Group on the top left to add a new ring group.
Step 2: A new Ring Group - Add page opens for the user to enter the Ring Group Details. The screenshot for reference is below:
Mandatory parameters are marked with an asterisk () icon against the file name and must be filled out before saving/submitting the ring group details form. Clicking on the 'Cancel' button will discard the form changes and take the user back to the dashboard.
Description of Add-Ring Group Details fields:
| Form Fields | Description |
|---|---|
| Line of Business | Select the line of business from the drop-down list. |
| Name | A meaningful name for this ring group. This name is used in the Destination select list. |
| Extension | The extension number for this ring group. (This is auto generated and cannot be changed). |
| Greeting | Play a sound file upon calling the Ring Group extension. |
| Strategy |
Select the way in which the destinations are being used.
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| Timeout Destination | Set the destination to channel when the max wait time is reached. |
| Call Timeout | To set the timeout for the call ringing. (In seconds) |
| Caller ID Name | Set the caller ID name for outbound external calls. |
| Caller ID Number | Choose the caller ID number from the dropdown menu. This will set the caller ID number for the outbound external calls. |
| Ring Back | The Default music here will be "us-ring", this is what the caller will hear when they are waiting for the Destinations to answer. |
| Missed Calls | Select the notification type from the dropdown menu when you miss any calls. |
| Forwarding |
Disabled: Select disabled to not use the forwarding function. Enabled: Select this option to enable the forwarding function and add the call forwarding number to the box below. |
| Description | The user can add the description of the ring group here. |
| Destination |
The number for the ring group to call is the destination number. Destinations can only be locally registered endpoints or external numbers.
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| Click on this option to add more destinations to the ring group. |
Step 3: Click Save to Add Ring Group once complete and click cancel to discard the added ring group.
How to Search an existing Ring Group?
Step 1: Click the Advanced Search on the left for an existing ring group.
Step 2: After clicking, you will see the below screen:
Enter all the details as mentioned for the desired search.
Step 3: Click Search to view the desired ring group details. Click clear to discard the search.