Build Number: Toku Platform v2.5.6; Date: 13/12/2022
Toku Agent Portal
1.Other Improvements: For the "Agent to Agent call transfer," agents will only see live agents and improved recording features.
Toku Admin Portal
1.New Feature: Displaying exceeding license information with download capabilities in License management.
2.Other Improvements: The number of agents in the real-time dashboard will tally with the session summary report.
3.Frontend Enhancement: Improved our HeroCare integration by hiding the case ID from the agent portal dial pad.
4.Backend Enhancement: Enhanced the downloading or streaming recording files so download the file faster from the CDR (Call Detail Report) Page.