This page allows the user to add, view and modify the extensions for your business or organisation.
Access Extensions via CMS Portal: CONFIG > USER MANAGEMENT > EXTENSIONS.
The first screen/dashboard that the user will see after clicking on the Extensions tab will be:
Dashboard Definitions
| Dashboard Terms | Definitions |
|---|---|
|
Username |
This field represents the assigned username of the extension. This number is unique for every extension. |
| Name | This field represents the name of the extensions. |
| Line of Business |
The line of business (LOB) is the company's business line representative. |
|
Action |
Action column includes different activities where users can modify the existing extension entry. Below are the available options: 2. Edit ( |
Call Routing
When you click on the Call Routing () option under Actions, the screen/dashboard that the user will see is:
You can modify these call routing options based on your business or organisation's needs and click Save. To discard any changes, click on Cancel.
Call Routing Dashboard Definitions:
| Dashboard Terms | Definitions |
|---|---|
|
Call Forward |
Switch to "Enabled" to forward all calls to the specific destination. Provide the number (where you want to forward the calls) in the box as shown below. |
| On Busy |
Switch to enabled to override the value of voicemail, enabling an extension. Provide the number (where you want to forward the calls) in the box as shown below. |
| No Answer |
Switch to enabled to override the value of voicemail, enabling an extension. Provide the number (where you want to forward the calls) in the box as shown below. |
| Not Registered |
If enabled and the endpoint is not reachable, the call will be forwarded to the mentioned destination before going to voicemail. Provide the number (where you want to forward the calls) in the box as shown below. |
How to add a new extension?
Step 1: Click the + Add Extensions on the top left to add a new extension.
Step 2: A new Extension - Add page opens for the user to enter the Extension Details information. The screenshot for reference is below:
Mandatory parameters are marked with an asterisk () icon against the file name and must be filled out before saving/submitting the extensions details form. Clicking on the 'Cancel' button will discard the form changes and take the user back to the dashboard.
Description of Add-Extension Details fields:
| Form Fields | Description |
|---|---|
| Line of Business | Select the line of business from the drop-down list. |
| Username | Create an extension username. |
| Password | Create a password. |
| Name | Add the name of the extension. |
| Add the email address of the extension. | |
| Number Alias | This number will be auto-generated and cannot be changed. |
| Outbound Caller ID Name | This ID name is used by the outbound route for external caller ID names. Businesses or Organisations are typically set here. |
| Outbound Caller ID Number | This ID number is used by the outbound route for the external caller ID number here. Business or Organisation number goes here. |
| Rate Plan |
Select your plan. Note: This field represents the different rate plans created for a customer which will be applicable to Extensions added under the company. |
| Limit Max | To set the max number of outgoing calls for this user. |
| Call Timeout | To set the timeout for the call ringing. (In seconds) |
| Voicemail Mail To | Enter the email address for sending voicemail to email. |
| Voicemail File | To select whether to send the voicemail as an attachment or as a link (listen or download) in the email. |
| Voicemail Password | Create the numeric voicemail password here. |
| Record | To select whether to record local, inbound, outbound or all calls sent directly to this extension. |
| Enabled | Switch to "ON" to enable the extension and "OFF" to disable the extension. |
| Voicemail Enabled | To enable or disable voicemail for this extension. |
Step 3: Click Save to Add Extension once complete and click Cancel to discard the added extension.
How to Search for an existing extension?
Step 1: Click the Advanced Search on the left for an existing extension.
Step 2: After clicking, you will see the below screen:
Enter all the details as mentioned for the desired search.
Step 3: Click Search to view the desired extension details. Click clear to discard the search.