Release Notes-29/05/2023

Build Number: Toku Platform v2.11.24 Date: 29/05/2023

Toku Agent Portal

1. Feature Enhancement: The SF Case ID sync feature in the wrap-up screen is configurable per LOB.

2. Other Improvements: 

• We have successfully addressed the issue in the Agent Portal Daily Report, which was causing empty values to be displayed as zeros.

Toku Admin Portal

1. Feature Enhancement: The 'Add Agent in Call Queue Center Mapping' page has undergone improvements to enhance user experience and mitigate human errors. Users can now add agents only from the selection box. We have disabled the manual free text agent input, eliminating the potential for mistakes during manual input.

2. Other Improvements:

• We have addressed the issue where the dropped calls report and the CDR report were not aligning, ensuring accuracy and consistency.