Release Notes-14/11/2023

Build Number: Toku Platform v2.5  Date: 07/11/2023

Toku Admin Portal

1. Feature Enhancement: 

• We have introduced a new feature that allows for the real-time modification of format metrics, such as Average Handling Time (AHT) and Total Call Duration, directly on the Real Time>Dashboard → Outbound Call.
• We have introduced a new feature that updates the dashboard formula, enhancing the accuracy of picked-up rates, total hang-ups by agents, and the connected call percentage.
• We have introduced a new feature that incorporates an agent filter on the Real Time>Dashboard>Outbound, offering a more tailored and efficient monitoring experience.

2. Other Improvements:

• We have removed Total Calls More Than 30 Seconds Metrics in Real Time>Dashboard>Outbound.
• Fixed bug related to the discrepancy where served calls were not tallying with the CDR, guaranteeing accurate call records.

1. Other Improvements:

• Fixed bugs related to the Call Activities API, ensuring seamless integration and reliable performance across services.