Build Number: Toku Platform v2.13 Date: 11/12/2023
Toku Agent Portal
1. Other Improvements:
- Fixed bug related to the missing SF case mapping, which now correctly aligns cases with their respective Salesforce entries.
- Fixed bug related to the wrap-up issue on the Agent Portal, enhancing the post-call workflow for agents.
1. Feature Enhancement:
- We have introduced a new feature that adds an end timestamp to the Agent Activities API, providing a more comprehensive view of agent interactions and performance metrics.