Explore How-To's and learn best practices from our knowledge base.
How to download and Set-Up your Toku Connect Desktop Application
Toku Connect Wallboard
Integration with Salesforce
Quick Actions in Web Client
Toku Connect Call Barge Guide using Grandstream IP Phones
How to integrate Grandstream IP Phones into Toku Connect
What devices do you support?
Audio and Video Conferencing
How do I set up a video conference?
How do I set up an audio conference call?
Changing Toku Connect Mobile App Call Output
How to Customize Toku Connect Password?
Call Quality: Voice Clarity and Noise Issues
IVR: Call Flow Not Working Correctly
An IP has been blacklisted, now what?
How much bandwidth do I need to use Toku Connect?
Can we receive and send Fax with Toku Connect?
What are the available queue strategies and how do they work?
How does the USD 5 Call Credit System of Toku Connect Work?
Read Me First!
Setting Up The Teams Service With OneClick
Toku4Teams Onboarding Steps
Why Do I Need Additional Office365 Licenses To Use Toku4Teams?
Get A Common Area Phone Free Trial License in Office365
Microsoft Licenses for Toku4Teams
Settings and Configuration
Network Requirement and Settings
Firewall Settings - Whitelisting
Office 365 Administrator Access and the Sync Now function
Assign a number to a Call Queue or Auto Attendant
Trunks Number Ranges and Caller ID Settings
Find and Access the Teams call logs
Help. I Cannot Make/Receive Calls
Unable to Dial Out
Unable to Receive Calls or 404
Reporting Call Problems (Call ID)
No Dialpad showing up for users
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Can I use a Singapore virtual number for both voice calls and SMS?
Toku Customer Portal
What is the Toku Customer Portal?
Who is the Toku Customer Portal For?
I didn't get my invitation to login to the customer portal
How can I get a login for the Toku Customer Portal?
I *really* want a Toku Customer Portal account! How can I get one?
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How many user accounts can my company have?
What permissions do users have?
What's my "Account Profile"?
How do I update or change my profile information?
Why can't I see all my invoices?
Where do I see the status of my invoice?
Who can see the billing information for my account?
Where can I get reports for my account?
Voice Quality Metrics: "ASR" and "ACD" Explained
What is the "File Manager"?
I have ideas on how to make your service better! What can I do?
Toku Campaign Manager
Roles and Permissions
Do Not Call (DNC)
Voice Broadcoast Report
Privacy and Security
Is information in a "Do Not Call" (DNC) registry considered "personal data"?
Does Toku have to comply with GDPR or HIPAA?
Will I be asked to give Toku information that might be considered "PII" or defined as "personal data"?
Are there privacy regulations Toku must comply with?
What laws or regulations is Toku required to follow?
Pfingo Talk Migration