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Toku Connect
Getting Started
4
How to download and Set-Up your Toku Connect Desktop Application
Toku Connect Wallboard
Integration with Salesforce
Quick Actions in Web Client
SIP Phones
3
Toku Connect Call Barge Guide using Grandstream IP Phones
How to integrate Grandstream IP Phones into Toku Connect
What devices do you support?
Audio and Video Conferencing
2
How do I set up a video conference?
How do I set up an audio conference call?
Integrations
0
Reports
1
Call Reports
Settings
2
Changing Toku Connect Mobile App Call Output
How to Customize Toku Connect Password?
Troubleshooting
3
Call Quality: Voice Clarity and Noise Issues
IVR: Call Flow Not Working Correctly
An IP has been blacklisted, now what?
FAQ
4
How much bandwidth do I need to use Toku Connect?
Can we receive and send Fax with Toku Connect?
What are the available queue strategies and how do they work?
How does the USD 5 Call Credit System of Toku Connect Work?
Toku4Teams
Getting Started
3
Read Me First!
Setting Up The Teams Service With OneClick
Toku4Teams Onboarding Steps
Microsoft Licensing
3
Why Do I Need Additional Office365 Licenses To Use Toku4Teams?
Get A Common Area Phone Free Trial License in Office365
Microsoft Licenses for Toku4Teams
Settings and Configuration
5
Network Requirement and Settings
Firewall Settings - Whitelisting
Office 365 Administrator Access and the Sync Now function
Assign a number to a Call Queue or Auto Attendant
Trunks Number Ranges and Caller ID Settings
Reporting
1
Find and Access the Teams call logs
Troubleshooting
11
Help. I Cannot Make/Receive Calls
Unable to Dial Out
Unable to Receive Calls or 404
Reporting Call Problems (Call ID)
No Dialpad showing up for users
See all 11 articles
Toku nGage
Getting Started
0
Release Notes
0
Toku Numbers
FAQ
1
Can I use a Singapore virtual number for both voice calls and SMS?
Toku Customer Portal
Getting Started
6
What is the Toku Customer Portal?
Who is the Toku Customer Portal For?
I didn't get my invitation to login to the customer portal
How can I get a login for the Toku Customer Portal?
I *really* want a Toku Customer Portal account! How can I get one?
See all 6 articles
User Accounts
4
How many user accounts can my company have?
What permissions do users have?
What's my "Account Profile"?
How do I update or change my profile information?
Billing
3
Why can't I see all my invoices?
Where do I see the status of my invoice?
Who can see the billing information for my account?
Reports
2
Where can I get reports for my account?
Voice Quality Metrics: "ASR" and "ACD" Explained
File Manager
1
What is the "File Manager"?
Other Topics
1
I have ideas on how to make your service better! What can I do?
Toku Campaign Manager
Accounts
5
Roles and Permissions
Admin
Company
Company Admin
Company Managers
Routing Options
2
Prompts
IVR
Configuration
3
Voice Broadcast
Lead List
Lead Management
Security
1
Do Not Call (DNC)
Report
1
Voice Broadcoast Report
Toku Developer
General
0
Privacy and Security
General
5
Is information in a "Do Not Call" (DNC) registry considered "personal data"?
Does Toku have to comply with GDPR or HIPAA?
Will I be asked to give Toku information that might be considered "PII" or defined as "personal data"?
Are there privacy regulations Toku must comply with?
What laws or regulations is Toku required to follow?
Pfingo Talk Migration
General
0