Toku Support

Toku Connect

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Getting Started 4

• How to download and Set-Up your Toku Connect Desktop Application
• Toku Connect Wallboard
• Integration with Salesforce
• Quick Actions in Web Client

SIP Phones 3

• Toku Connect Call Barge Guide using Grandstream IP Phones
• How to integrate Grandstream IP Phones into Toku Connect
• What devices do you support?

Audio and Video Conferencing 2

• How do I set up a video conference?
• How do I set up an audio conference call?

Integrations 0

Reports 1

• Call Reports

Settings 2

• Changing Toku Connect Mobile App Call Output
• How to Customize Toku Connect Password?

Troubleshooting 3

• Call Quality: Voice Clarity and Noise Issues
• IVR: Call Flow Not Working Correctly
• An IP has been blacklisted, now what?

FAQ 4

• How much bandwidth do I need to use Toku Connect?
• Can we receive and send Fax with Toku Connect?
• What are the available queue strategies and how do they work?
• How does the USD 5 Call Credit System of Toku Connect Work?

Toku4Teams

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Getting Started 3

• Read Me First!
• Setting Up The Teams Service With OneClick
• Toku4Teams Onboarding Steps

Microsoft Licensing 3

• Why Do I Need Additional Office365 Licenses To Use Toku4Teams?
• Get A Common Area Phone Free Trial License in Office365
• Microsoft Licenses for Toku4Teams

Settings and Configuration 5

• Network Requirement and Settings
• Firewall Settings - Whitelisting
• Office 365 Administrator Access and the Sync Now function
• Assign a number to a Call Queue or Auto Attendant
• Trunks Number Ranges and Caller ID Settings

Reporting 1

• Find and Access the Teams call logs

Troubleshooting 11

• Help. I Cannot Make/Receive Calls
• Unable to Dial Out
• Unable to Receive Calls or 404
• Reporting Call Problems (Call ID)
• No Dialpad showing up for users

See all 11 articles

Toku nGage

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Getting Started 0

Release Notes 0

Toku Numbers

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FAQ 1

• Can I use a Singapore virtual number for both voice calls and SMS?

Toku Customer Portal

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Getting Started 6

• What is the Toku Customer Portal?
• Who is the Toku Customer Portal For?
• I didn't get my invitation to login to the customer portal
• How can I get a login for the Toku Customer Portal?
• I *really* want a Toku Customer Portal account! How can I get one?

See all 6 articles

User Accounts 4

• How many user accounts can my company have?
• What permissions do users have?
• What's my "Account Profile"?
• How do I update or change my profile information?

Billing 3

• Why can't I see all my invoices?
• Where do I see the status of my invoice?
• Who can see the billing information for my account?

Reports 2

• Where can I get reports for my account?
• Voice Quality Metrics: "ASR" and "ACD" Explained

File Manager 1

• What is the "File Manager"?

Other Topics 1

• I have ideas on how to make your service better! What can I do?

Toku Campaign Manager

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Accounts 5

• Roles and Permissions
• Admin
• Company
• Company Admin
• Company Managers

Routing Options 2

• Prompts
• IVR

Configuration 3

• Voice Broadcast
• Lead List
• Lead Management

Security 1

• Do Not Call (DNC)

Report 1

• Voice Broadcoast Report

Toku Developer

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General 0

Privacy and Security

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General 5

• Is information in a "Do Not Call" (DNC) registry considered "personal data"?
• Does Toku have to comply with GDPR or HIPAA?
• Will I be asked to give Toku information that might be considered "PII" or defined as "personal data"?
• Are there privacy regulations Toku must comply with?
• What laws or regulations is Toku required to follow?

Pfingo Talk Migration

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General 0