Broadcast provides an internal message communicated to the team for the Toku Agent Portal.
Access Broadcast via Toku Agent Portal: Agent Portal> Login>Broadcast - Internal Broadcast.
Only supervisors or Admins can send these messages, and they do so through the Admin Portal.
The screen/dashboard that the user will see after clicking on the Internal Broadcast tab will be:
View all broadcast messages in the designated section, which includes details such as the Team name, Priority, Broadcast Subject, and the message content. The broadcast messages shown to an agent will be limited to those sent to the team of which the agent is a member.
Search Field: You can also search the broadcast message using the Name or ID of the supervisors or Admins.
Note: Broadcast messages or broadcast banners will be displayed at the top of every page till midnight of the day it is sent or the expiry date whichever is earlier. However, for all the broadcast messages whose expiry date is after midnight of the date it was sent, it will be available to be seen in the Internal Broadcast>Message section until expiry.
For example:
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