Laptop, Internet and Browser Requirements

Laptop Requirements:

To ensure smooth operation and performance for agents using Toku contact center platform:

Operating System:

Windows 10 or higher.

Processor:

Minimum: Dual core (2.0 GHz or higher).
Recommended: Intel i5 or higher / AMD Ryzen 3 or higher.

RAM:

Minimum: 8 GB.
Recommended: 8 GB or higher.

Storage:

Minimum: 128 GB SSD or HDD with sufficient free space for browser and files.
Recommended: 256 GB SSD for faster performance.

Display:

Minimum resolution: 1366 x 768.
Recommended: Full HD (1920 x 1080).

Peripherals:

Headset with noise cancellation and built-in microphone (e.g., USB or 3.5mm jack).

Network Adapters:

Wi-Fi 802.11ac or Ethernet support for wired connections.

Browser Requirements:

The below browser versions are supported on Windows. (Mac - Safari is not supported) for both Admin and Agent Portal

Note:

Please note that the older versions could work but Toku does not guarantee that those versions have undergone proper QA testing. Unsupported versions are at user's risk.

Internet Requirements:
To ensure stable voice calls and platform access:

Connection Type:

Preferred: Wired Ethernet for stability.
Alternate: Reliable Wi-Fi with minimal interference.

Speed:

Minimum: 5 Mbps download / 5 Mbps upload per agent.
Recommended: 10 Mbps download / 15 Mbps upload or higher for enhanced call quality and reports download.

Dual-band routers with QoS (Quality of Service) to prioritize VoIP traffic.

Backup Connection:

Secondary internet source (e.g., mobile hotspot or secondary ISP) to ensure continuity during outages.

Firewall Ports (To be Allowed)

TCP Ports: 443 for Access and Signaling (Outbound)

UDP Ports: 10,000 to 32,000 for Media (Outbound)

All related and Established connections must be allowed.

IP address for source whitelisting would be provided on request.

Domain whitelisting: Please refer to the Infra document for additional details. It would be provided on request.

Note: It's safe to disable the below in case symptoms like No media, one-way audio is faced.

(1) SIP / VoIP inspection

(2) ALG on your router

(3) Other external firewall applications that heavily scan the traffic on your laptop.

The below are some standard requirements to connect with agent URL provided. Please refer to the Call Quality metrics section of the Activities page to monitor these values periodically.