Laptop, Internet and Browser Requirements

Laptop Requirements:

To ensure smooth operation and performance for agents using Toku contact center platform:

Operating System:

Windows 10 or higher.

Processor:

Minimum: Dual-core (2.0 GHz or higher).
Recommended: Intel i5 or higher / AMD Ryzen 3 or higher.

RAM:

Minimum: 8 GB.
Recommended: 8 GB or higher.

Storage:

Minimum: 128 GB SSD or HDD with sufficient free space for browser and files.
Recommended: 256 GB SSD for faster performance.

Display:

Minimum resolution: 1366 x 768.
Recommended: Full HD (1920 x 1080).

Peripherals:

Headset with noise cancellation and built-in microphone (e.g., USB or 3.5mm jack).

Network Adapters:

Wi-Fi 802.11ac or Ethernet support for wired connections.

Browser Requirements:

The below browser versions are supported on Windows. (Mac - Safari is not supported) for both Admin and Agent Portal

Note:

Please note that the older versions could work but Toku does not guarantee that those versions have undergone proper QA testing. Unsupported versions are at user's risk.

Internet Requirements:
To ensure stable voice calls and platform access:

Connection Type:

Preferred: Wired Ethernet for stability.
Alternate: Reliable Wi-Fi with minimal interference.

Speed:

Minimum: 5 Mbps download / 5 Mbps upload per agent.
Recommended: 10 Mbps download / 15 Mbps upload or higher for enhanced call quality and reports download.

Dual-band routers with QoS (Quality of Service) to prioritize VoIP traffic.

Backup Connection:

Secondary internet source (e.g., mobile hotspot or secondary ISP) to ensure continuity during outages.