24 NOV, 2025
This update brings a date and time filter to the Email Channel in both Admin and Agent portals, making it easier to view emails by date range. Real-time queue filter stability, pagination for live email, and enforcement of email assignment limits have been resolved for improved reliability and accuracy.
✨New Features
Email Channel: Date Filter for Admin Portal and Agent Portal -
A Date and Time filter is now available in the Admin Portal and Agent Portal. Emails for the selected date range can be viewed, with the default range set to today. The date filter allows a maximum range of 100 days.
🛠️Bug Fixes
Email Channel: Real Time Queue Filter Behaviour –
An issue causing email queue filters and display settings to reset or become affected when new emails arrive in real-time has been resolved. Filters and view settings remain unchanged while the queue refreshes with new messages.
Email Channel: Live Email Page Pagination -
Pagination for live email is now available on both the Admin and Agent portals. Each page displays 20 cases.
Email Channel: Email Assignment Limit Enforcement -
An issue causing agents to receive more emails than the assigned limit has been resolved. When the agent assignment limit is set, only the allowed number of emails are now assigned to each agent, ensuring limits are properly enforced.
Email Channel: Auto Reply update-
Auto Reply emails are now sent only to the sender's email address. Other recipients no longer receive the Auto Reply.
Availability
These enhancements are now available for users in all regions.
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