20 JAN, 2026

This release brings pagination for Menus in Access Control to improve user experience when managing large configurations. Handling of incoming emails without a subject has also been improved, ensuring these interactions are now captured consistently across agent and admin views.

This release is part of a staged rollout and will become available in your region once your scheduled deployment for this run has completed.

🧩Enhancements

Pagination for Menus in Access Control -

In the Admin Portal, pagination has been added for the Menus page (Configuration → Access Control → Menus). This helps the page load and respond more smoothly when working with a large number of menus, making it easier to review and manage menu configurations. 

✨New Features

Email channel: Handling of emails with blank subjects -

In the Agent Portal, emails received without a subject are now registered as interactions. Incoming emails with a blank subject line are recorded with the subject “No Subject”, allowing the interaction to be recognised and tracked in both the agent and admin views 

🛠️Bug Fixes

Email channel: Email Assignment Status Not Updating on Customer Reply -

In the Agent Portal, an issue has been resolved where emails assigned to an agent continued to appear in the “Assigned to Me” tab after a customer replied. Email assignment status now updates correctly when a customer responds. 

Email channel: Error when replying to email -

In the Agent Portal, an issue causing an Error 422 when replying to emails has been resolved. The error was occurring for specific agents and prevented replies from being sent. 

Email channel: File Attachment Error -

In the Agent Portal, issues affecting email attachments in reply and new compose emails have been resolved. Invalid file types and oversized attachments now display appropriate error messages, and are correctly shown. 

Email channel: Email Reply Cursor Position -

In the Agent Portal, the issue causing the cursor to move to the bottom of the text area while typing replies to emails has been resolved. The cursor now remains in the expected position as agents type their responses. 

✅Known Issues

Email channel: Embedded hyperlinks in replies are removed after sending

• In the email channel, hyperlinks attached to text (for example, ‘My link’) in agent replies are removed when the email is sent. The text still appears in the received message, but it is no longer clickable as a hyperlink. As a workaround, agents can paste or type full URLs directly into the email body (for example, ‘https://toku.co/'). These URLs remain clickable in sent emails. This issue will be addressed in a future release.