| Country | Singapore (SGP) |
| Numbering Type | Geographic & National VoIP |
| E164 prefix |
Geographic – (+65 6xxx-xxxx) – Level 6 National VoIP – (+65 3xxx-xxxx) Toku owned Level 3 ranges |
| Local calling format | Within country use leading zero for national calling |
(Please note Toku only supports calls presented to its switching infrastructure in E164 format)
Service features
| Outbound National Calling | Supported |
| Local CLI presentation |
Supported All incoming calls to Singapore from a Singapore telephone number that originates from non-Singapore located subscribers will have the CLI prefixed with a plus sign (+). |
| Outbound International Calling | Supported |
| Geographic Reachability (receiving calls) | Supported |
| Mobile Reachability (receiving calls) | Supported |
| Payphone Reachability (receiving calls) | Supported |
| International Reachability (receiving calls) | Supported |
| SMS Origination | Not supported |
| SMS Termination | Not supported |
| Number portability Geographic | Supported |
| Number portability National VoIP |
Not supported |
Service control
| Maximum call duration per DID | None |
| Maximum spending limit per DID | None |
| Maximum concurrent calls (channels) per DID | None – limited only by channel capacity purchased |
| Channel consumption | Shared across your country assigned numbers for the country. |
| Time of day call restrictions | None |
| Quarantine when number cancelled |
3months The minimum 3-month quarantine period can be waived if a user requesting for a quarantined number is made aware of the status of the number and accepts the possibility of receiving wrong calls. |
SIP features
| G711 Codec | Supported |
| G729 Codec | Supported |
| DTMF RFC 2833 | Supported |
| DTMF SIP INFO |
Not supported |
Commercial arrangements
| Average lead time for DID activation: | 1-2 business days |
Emergency Service calling
| Number Type Supported | Geographic |
| Enablement process | Each DID is enabled by Toku during service activation |
| PSAP Routing Prefix | None |
| Capacity Reservation | For operators it is recommended to reserve additional capacity for Emergency Service use away from regular usage. |
| Location sharing | Subscriber Location data is not shared by operators within Singapore. |
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The caller must state the following on and at time of the call to the respective emergency service:
|
|
| Call testing | Testing of Emergency Services is not permitted within Singapore and fines can occur from the relevant authority. |
| Police Service |
999 |
| Emergency Fire Service |
995 https://www.scdf.gov.sg/home/about-us/information-on-ems/scdf-emergency-medical-services |
| Emergency Ambulance Service |
995 https://www.scdf.gov.sg/home/about-us/information-on-ems/scdf-emergency-medical-services |
| Non-Emergency Ambulance |
1777 |
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