Scam Caller ID Removal Best Practises

Below is Toku guidance for best practices to manage calls incorrectly labelled as "Scam" to called parties.

THE NETWORK

Carriers can block or flag specific numbers as spam based on certain regulated call registries.
Here please do refer to the "Do Not Call" registers of relevant countries to better manage those being called.

• Singapore DNC: https://www.dnc.gov.sg/

• US DNC: https://telemarketing.donotcall.gov/profile/Create.aspx

• UK TPS: https://www.tpsonline.org.uk/

THE MOBILE PHONE

Most phone devices have embedded systems that are used to filter or flag incoming calls based on information held in their own databases. Consumers can flag and block scam calls from any number using their mobile operating system, specifically Android. It is recommended to register your business and contact number with Google to update your number presentation to the called party.

https://www.google.com/business/

THE PHONE APP

Consumers can also install apps to block or display spam callers. Please refer to various app owners sites on how to update. Below are a few examples.

• https://gogolook.zendesk.com/hc/en-us/articles/900002598006-How-can-I-edit-or-remove-the-information-on-Whoscall-

• https://www.robokiller.com/request-block-list-exception

• https://callapp.com/how-to/unlist-phone-number-2

• https://www.freecallerregistry.com/fcr/

• https://whoscall.com/en/number#number-apply-form

Ultimately registering and publishing's the company details helps to prove the legitimacy of businesses when a call appears.