Subscriber registration
Subscriber type supported | Business end user only |
Location of subscriber |
Geographic Numbers - The subscriber address must be within Singapore. National VoIP Numbers – The subscriber address can be located anywhere however subscribers located outside of Singapore will have their CLI prefixed with a plus sign (+). |
Registration details | All of the below are required, please update the subscriber registry as part of the assignment process to the subscriber. |
Full Address details | Required |
Subscriber Contact name | Required |
Subscriber Contact number | Required - please validate prior by confirming you have contacted the subscriber via this number. |
Subscriber Contact email | Required- please validate prior by confirming you have contacted the subscriber via this email address and email domain should match business registered. |
Business registration ID |
Required - please validate against local government business registry.
For Singapore Business users go to https://www.uen.gov.sg/ Enter the Singapore Business Registration ID and check for UEN status to be "REGISTERED" |
Business Registration document proof | Required |
Proof of Address |
Required if Business Registration Document does not indicate the relevant address within the telephone area code of the applicable number being registered. The Proof of Address document will be a utility bill that indicates the relationship back to the business entity. The utility bill must be dated within the past 6months. |
(Please note any changes to the subscribers' registration details during the DID assignment must be kept updated within the subscriber registry.)
Singapore lawful requirement for sharing of subscriber information:
Section 78(1) of the Telecommunications Act indicates the requirement to share information with the Singaporean Authorities: Telecommunications Act 1999 - Singapore Statutes Online
Condition 27 of the SBO Licence indicates the requirement to co-operate with any of the relevant bodies: https://www.imda.gov.sg/-/media/imda/files/regulation-licensing-and-consultations/licensing/licenses/sbotemplate.pdf?la=en
Within the Service Based Operator licence Schedule B subscriber information is indicated within:
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For subscribers see Annex 14 section 4.1 and 4.3 - IP Telephony
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For retailers see Annex 14 section 5.1 and 5.3 - IP Telephony
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Annex 1 section 6.2
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Annex 2 section 3.1
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