Logs - Change Log

This page is meant to capture all activities and changes within the Toku Contact Center portal. All the logs are categorized into two key tabs namely 'Audit Log' and 'Change Log'. Audit Log details can be seen here.

Change Log:

Access the Change Log tab via Toku Admin Portal: Admin Portal> Logs > Logs - Change Log. Page screenshot is available below:

Any changes to configurations, users, call flows etc. will be part of the Change log.

Log Count: Displays the count of all the Change logs available. These logs can be accessed via pagination in the page footer.

Download: The download button is available to the admins with to download the audit logs into XLSX. Sample XLSX is available below:

Search Tab: Allows users to search within the Change log. Users can search with any keyword which is part of the Activity field.

Filters: This dropdown option allows users to filter based on the factors below:

• Date & Time: Allows users to see Change Logs from a specified duration. System only allows request of past 100 days.

• Username: Users can filter the Change log with a specific username to display activities performed by that specific user. Admins can enter part of the username to locate the user. It is important to consider that username search is case-sensitive.

• Module: Displays the module under which change was performed, e.g. Agent-skill, Users, Supervisors, Line of Business, Permission etc.
• Portal: Specify the portal where the action was triggered. It will cover all the portals like Admin, Agent or CRM CTI etc. Most of the change logs will be triggered from the Admin Portal.

Clear All: This button allows users to clear all the selected filters. 'Clear All' is available only when custom filters are added by the users.

Change Logs' Fields

Field Name	Definitions
Date Time	Timestamp of log creation. It is displayed in the format DD/MM/YYYY, HH:MM AM/PM.
Username	The username of the user who performed the activity.
Activity	Summary of the activity performed.
Module	Module for which log is created. Under Activity Log, it will be the Authentication module only.
Portal	It refers to the portal where the activity was performed. It can be Admin, Agent etc.
Action	highlights the View Details option for the user. Further details are available in the View Details section below.

View Details: To view more details about the logged activity, users can click icon under Action. This open the pop-up for a user to check the details, a sample of which is available below:

Details include Username, IP Address, Device Details, and Attributes on which certain action is performed along with old values and new values for the attribute.