Request - Rollback – Toku

This page is a dashboard which shows the last three approved peer review requests for the authorized admins to request rollback if needed.

Rollback request:

Access the Submitted tab via Toku Admin Portal: Admin Portal> Logs > Request - Rollback. Page screenshot is available below:

Request Count: Displays the count of approved review requests which are available for rollback. The system allows up to 3 rollback requests in the list.

Search Tab: Allows users to search within 'Rollback' request dashboard. Users can search with any keyword from the Username, Approver or Activity fields.

Filters: This dropdown option allows users to filter based on the factors below:

Status: Used to filter the dashboard with certain status. User gets an option to select All status else can select one or more status(es) as per requirement to see the final results in the list table.
Date & Time: Allows users to filter all requests from a specified duration. System only allows requests for the past 100 days.

Username: Users can filter the 'Submitted' request list with a specific username to display activities performed by that specific user. Admins can enter part of the username to locate the user.

Approver: There is an option available to filter review request results handled by a specific approver. Admins can enter part of the username to locate the user.

Clear All: This button allows users to clear all the selected filters. 'Clear All' is available only when custom filters are added by the users.

All Requests' Fields

Field Name	Definitions
Date & Time	Timestamp of request creation. It is displayed in the format DD/MM/YYYY, HH:MM AM/PM.
Username	The username of the logged-in admin who performed the activity to be reviewed.
Request ID	System-generated ID for each review request created.
Activity	Summary of the activity performed which is to be reviewed.
Approver	The username of the admin who will review the request and can take approval actions like Approve or Reject. For any request in 'Draft' and 'Pending' states, there will not be an approver assigned.
Is Rollback	Any rollback performed by the admin user; comes to the peer review requests dashboard with status as Pending. The values allowed are Yes and No.
Status	Shows the current state of the request. Applicable status in the dashboard are below: Draft: Change activity is in progress and changes haven't been submitted for approval. Pending: Change is submitted for approval but pending Approver assignment. This includes Rollback requests as well. In Review: Submitted change is accepted by the Approver for review. Approved: All the review requests which are approved. Once approved, changes will be applicable. Rejected: It is shown when approver rejects the changes. System will retain the old value.
Action	highlights the View Details option for the user. Further details are available in the View Details section below. icon is available for the admin user to initiate the rollback request. Alternatively, they can initiate rollback from View Details popup too. Once initiated, request will be seen in the All tab with Is Rollback as Yes and status as Pending.

Note: An admin user can not Approve or Reject their own review requests, they can only rollback the changes.
Also, if an admin has an Approver role, they will receive a notification when a new review request is submitted by peers and the admin user who submitted the request will also get the notification for changes in state of request like In Review, Approved or Rejected.

View Details: To view more details about the logged review request, logged-in admin can click icon under Action. This opens the pop-up for the user to check the details, a sample of which is available below:

Admin user can close this View Details pop-up screen by either pressing ESC button in their keyboard or by clicking on the close button available in the top right corner.

View Details' Fields

Field Name	Definitions
Username	The username of the submitter of the request
Date	Timestamp of review request creation. It is displayed in the format DD/MM/YYYY, HH:MM AM/PM.
Rollback Button	By clicking this, an admin user gets an ability to initiate rollback and send it for peer review.
Approval Note	Currently, system doesn't allow any notes to be added while initiating the rollback.
App Category Tab(s)	Changes are categorized per App where changes are made for review to easily track and review. System will show changes per App Name. Example of App Category are Queue, IVR, Announcements, Time Conditions etc. Scenario 1. Single App change Scenario 2. Change in multiple App of same category Scenario 3. Changes in multiple App of different category
App ID	This is unique ID assigned to every new App created under an App category.
App Name	This is user defined name for the App assigned during the App creation.
Action	It defines the action takes on the App. For e.g. Update, Rollback Update, Rollback Delete, Delete, Create etc.
Details	This column lists the field names in each row within the App which have been added, updated or deleted.
Previous Data	Display the old data against the specific field listed in the Details column. If there is no old data, field will show - as value, in scenarios like Create and Update actions.
Updated Data	Display the new data against the specific field listed in the Details column. If there is no new data, field will show - as value, in scenarios like Delete and Update actions.

All Requests' Fields

View Details' Fields

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