Download Log Files

Log files are essential for troubleshooting issues. Users should provide both Console and Network logs from their browsers when reporting problems.

To simplify this process and avoid navigating through multiple settings, the Agent or Admin Portal offers a convenient way to download these logs:

Navigate to Profile (top right corner of the page) → Report an Issue → Download Logs. 

Two log files will be downloaded to the user's local directory, and both must be attached to the ticket when the user encounters an issue.

• <console-logs-datetime stamp>.log (Console logs)
• <network-logs-datetime stamp>.har (Network logs)

Note: If the user logs out, the log files could be overwritten. Therefore, the "Download Logs" option must be clicked before logging out of the platform. 

Send Usage Analytics:

“Usage analytics which will be collected include:

• Console logs – all errors, info, and warnings generated by the Toku application.
• Screen recordings of the portal – a screen capture of the Toku application at the time an error occurs.

All usage analytics collected will be used by Toku for monitoring and troubleshooting purposes and improvement of our products and services, in accordance with our Privacy Notice.”