SEP 18, 2025

Browser loading performance has been improved. Call duration display issues have been resolved.

✨New Features

Improved browser loading performance-

Internal enhancements made to improve browser loading performance.

🛠️Bug Fixes

External Transfer Call Duration Display Error-

An issue causing the call duration between an agent and an external agent to display as zero when the external agent drops the call has been resolved.

Outbound Call Duration Alignment-

The duration displayed for outbound calls is now consistent with the actual call interaction by adjusting the start period for the answer event. This change is applicable for all outbound, review dialer (PD), and external transfer calls.
 

Availability

These enhancements are now available for all regions.