4 DEC, 2025

This release brings UI improvements to the Add/Edit Queue form and resolves reporting discrepancies.

🧩Enhancements

Add/ Edit Queue Form UI -

UI improvements have been made in the Admin Portal. In the Configuration tab under Call Flow, the Call Forward Strategy and Skills sections within the Add/Edit Queue form (located in Advanced Config) have been updated. These updates include better field placement and a more streamlined layout.

🛠️Bug Fixes

Interaction History Report duplicate interactions -

A reporting issue causing duplicate interactions to appear in the Interaction History Report has been resolved. Interaction IDs previously displayed multiple times will now appear correctly as individual records. 

✅Known Issues

Agent/ Supervisor Skill management in Admin Portal –

In the Configuration tab, under User Management for Supervisors and Agents, The skills list on the Edit/Add Agent and Supervisor page currently shows only 5 skills per page without search or sorting, which could make it harder to review and manage large skill sets. Enhancements to customise the number of visible skills, add sorting by skill name, and introduce skill search are planned for the upcoming release.