Time Condition allows to route calls to various destinations at a different time like business hours, outside business hours etc. This page enables an authorized admin user with an option to create the multiple Time Conditions to help admins manage the calls landing the Helpline in different business hours as per business needs.
Time Condition:
Access the Time Condition tab via Toku Admin Portal: Admin Portal> Configuration > Call Flow > Edit/View Mode > Advance Config > Time Condition. Page screenshot is available below:
Preview Submission: This button option is available on right top part of the page and is visible for Advance Config tab only within Call Flow. This allows admin user to preview the changes made in any of the call flow app and decide to proceed or cancel the changes. Once submitted, changes are sent for Peer Review if applicable.
Time Condition Count: Displays the count of total number for Time Condition configured in the selected LOB.
Add Time Condition Button: There is a button which can be used by an admin user to create a new Time Condition. Clicking on the button opens up new page to add the necessary details and create a new time condition. More details can be read in Add/Edit Time Condition section.
Search Tab: Allows users to search within 'Time Condition' list dashboard. Users can search with any keyword from the ID or Name fields.
Time Condition List Fields
| Field Name | Definitions |
| ID | Unique ID auto-generated and assigned to every Time Condition created in the system. |
| Name | Name of the Time Condition given by the admin user. |
| On True App | Next destination app when Time Condition is met. |
| On False App | Next destination app when Time Condition is not met. |
| Month Ranges | Time Condition to be followed in certain Month range. For e.g. January to February. For Time Condition in single month, range will be January to January. Dropdown selection with all calendar month name. |
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Date Ranges |
Time Condition to be followed in certain Date range. For e.g. 1 to 15. For Time Condition in single date, range will be 31 to 31. Dropdown selection with call calendar dates i.e. 1 - 31. |
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Day Ranges |
Time Condition to be followed in certain Day range. For e.g. Monday to Wednesday. For Time Condition in single Day, range will be Sunday to Sunday. Dropdown selection with call calendar days i.e. Monday to Sunday. |
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Time Ranges |
Used to setup time in a day. An admin user can set from 00:00:00 hours to 23:59:59 hours as per their business requirement. |
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Status |
Allows admin users to activate or deactivate the Time Condition. Call will be routed to specific destination configured under Time condition when it is in Active status. |
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Action |
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Add/Edit Time Condition: Add and Edit are two separate pages with the same fields. However, when Add Time Condition page is opened all fields are empty, which are to be filled to define a new time condition based on business or non-business hours.
On the contrary, edit Time Condition page opens up an existing Time Condition with at least all the fields previously added/updated is shown. Using this page, Time Condition details can be updated.
Save Button: This can be used to save the changes done in the Add/Edit Time Condition page.
Cancel Button: Clicking this takes user back to the Time Condition dashboard without saving the changes in Add/Edit Time Condition page.
Fields in the "Add/Edit - Details" section are:
| Field Name | Definitions |
| Name | Name of the Inbound Route. This is a mandatory field. |
| Prompt Path | Select any audio file which is to be played when caller call in the matching Time Condition. Only wav file formats are allowed. |
| On True App | Next destination app when Time Condition is met. |
| On True App ID | This is the unique ID within the selected On True App which is to be mapped. Available as dropdown. |
| On False App |
Next destination app when Time Condition is not met. |
| On False App ID |
This is the unique ID within the selected On False App which is to be mapped. Available as dropdown. |
| Public Holiday |
All active Public Holiday list is shown as a dropdown list from the Public Holiday app of the call flow. |
| Tags |
Custom tags that can be set for this time condition which can be used for reporting when this particular Time Condition is triggered within the call flow. |
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Toggle |
Status: Inbound Route can be enabled or disabled using this toggle option. Toggle options are: Active: When an Inbound Route is enabled, status is set to Active. Customer will be able to reach the Helpline number. Inactive: When an Inbound Route is disabled, status is set to Inactive. Customer will be unable to reach the Helpline number. |
Note: Any field marked * will be a mandatory field and must be entered to successfully create or edit an Agent account.
Time Range
Allows admin user to setup time in a day while configuring the Time Condition. Multiple Time Ranges can be set within a single Time Condition as per business needs.
At least one Time Range will be always available in the page, any additional Time Range added can be deleted using option.
Day Range
Allows admin user to setup calendar days while configuring the Time Condition. Multiple Day Ranges can be set within a single Time Condition as per business needs.
At least one Day Range will be always available in the page, any additional Day Range added can be deleted using option.
Date Range
Allows admin user to setup calendar dates while configuring the Time Condition. Multiple Date Ranges can be set within a single Time Condition as per business needs.
At least one Date Range will be always available in the page, any additional Date Range added can be deleted using option.
Month Range
Allows admin user to setup calendar months while configuring the Time Condition. Multiple month Ranges can be set within a single Time Condition as per business needs.
At least one Month Range will be always available in the page, any additional Month Range added can be deleted using option.
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