• User Management - Bulk Import of Agents/Superviors via UI
• Using the “Digital Channel Only” Agent Status
• Email- Templates
• Email- Queues
• Email- Accounts
• Others - General
• UnBan or Unblock a Blocked User (Admin, Supervisor or Agent)
• Call Flow - Advance Config - Inbound Routes
• Call Flow - Advance Config - IVR
• Call Flow - Advance Config - Time Condition
• User Management - Agents
• User Management - Supervisors
• Others - Wrapup