Login Page

Step 1: Accessing the Login Page

Open a web browser and enter the URL provided by your company administrator. Reach out to Toku support if you have any questions about it.

Step 2: Locating the Login Form

Once you're on the application, look for the login form. It is usually prominently displayed on the page and consists of two input fields: one for the username and another for the password. The login form also has an additional "Forgot Password" link or an option to log in using another ID depending on the tool used by your company.

Step 3: Login Using Your Credentials

Enter your username or email address as per the credentials you received in the appropriate input field. Make sure to type it accurately, paying attention to uppercase and lowercase letters.

Next, enter your password in the password field. Passwords are typically case-sensitive, so ensure that you enter them correctly. Be cautious when typing passwords to avoid mistakes or unintentional revealing.

Step 4: Submitting the Login Form

After entering your username and password, click the "Login" button or press the "Enter" key on your keyboard to submit the login form. Ensure that all required fields are filled correctly; otherwise, you may receive an alert message indicating "Invalid username or password. You have used 1 of your 5 login attempts." The account will automatically get locked after 5 failed attempts and you may receive an alert message indicating "Account locked. Please reach out to the admin for assistance." Admins can un-ban an agent from the admin portal.

Step 5: OTP Verification

After you have submitted the login form, the portal will send you a 6-digit one-time password (OTP) on your registered email address. Type in the OTP in the space provided and click the "Verify" button. If you haven't received the Toku Login Verification email, check your junk/spam folder. If not, try sending the OTP email again by clicking on the "Resend OTP" which will trigger the Toku Login Verification email again, you may receive an alert message indicating "OTP successfully sent".

Every OTP will expire in 10 minutes, therefore if you input any OTP which has expired then you may receive an alert message indicating " Invalid OTP. Please request a new OTP."

If you entered the wrong OTP then you may receive the alert message indicating "OTP does not exist. Please request a new OTP."

Step 6: Handling Incorrect Login Credentials

If you receive an alert message "Invalid username or password. You have used 1 of your 5 login attempts" after submitting the login form, it means that either your username or password is incorrect. Double-check your input for any typos or mistakes. Click on the "Forgot Password" link and follow the instructions provided to reset your password or recover your account, you may receive the alert indicating "Email sent to <username>, if valid. Follow the instructions in the email for password reset". 

Step 7: Logging Out

When you have finished using the application, it is good practice to log out, especially if you're using a shared or public device. Look for a "Log Out" option, located in the user profile below account settings. Click on it to securely log out of your account.

An agent will log out of their account after 10 hours. In case when an agent does not log out within 10 hours, the agent may receive the alert message indicating "You have surpassed the login timing. Please log in again".