OCT 28, 2025

This update brings updates to the Email channel section. The "All" tab in the Agent Portal has been removed from the interface.

🛠️Bug Fixes

Email channel: All Tab visibility -

The "All" tab in the Email channel section of Agent Portal is now removed from view to streamline the interface and improve user focus on assigned and relevant cases.

✅Known Issues

Caller Hangup Status During Ongoing Call -

The interaction status may incorrectly display 'Caller hangup' while the call is still active with the agent.

Wallboard Agent List Pagination -

Pagination is not currently working for the agent list in the Wallboard Supervisor Panel.

Availability

This enhancement is now available for users in all regions.